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100% customer satisfaction & great feedback to match!

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After hitting three consecutive months of 100% Customer Satisfaction (CSAT) scores last year, the bar was always going to be set high for our Customer Service Desk! But April saw them hit that magic 100% mark once again. Even better was the fantastic feedback we have been getting from our service tickets, really personalising and showcasing the impact that each member of the Service Desk team has on improving our customers experience with us.

 

Here’s just some of the great things our customers had to say about the work we did for them…

 

“Jerome was very helpful with explaining what could be wrong and checking on our progress, especially dealing with a non-technical person!”

“Ben was very polite, quick to respond and went above and beyond to provide me with vital information.”

“Excellent communication and technical skills. The issue was resolved via tests on phone call.”

“Excellent support and very professional, as always…”

“Kaminda has been a star! I couldn’t ask for any better with the work that he’s been doing.”

“Whenever there is a fault, Omar has the best response and provides me with amazing updates. I don’t know what I’d do if he ever left!”

 

So, a massive congratulations to the team, and a big thank you to our customers for letting us know their customer experiences. Please keep the feedback coming, good or bad. We want to understand our customers as well as possible. Its just a couple of clicks, or even better talk to your Customer Success Manager.

 

0203 955 7999
support@backboneconnect.co.uk