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Customer Terms & Conditions

Our Customer Terms & Conditions sets out terms and conditions on which we provide products and services to our customers. If you have any queries regarding the below, please contact sales@backboneconnect.co.uk

General Terms

TERMS & CONDITIONS

AMENDMENTS

   Section 1: DEFINITIONS

   Section 2: SERVICES

   Section 3: BILLING & PAYMENT

   Section 4: CONTRACT CANCELLATION

   Section 5: LIABILITY

   Section 6: CONFIDENTIAL INFORMATION

   Section 7: GENERAL TERMS

   Section 8: DATA PROTECTION

SERVICE LEVEL AGREEMENTS

DEFINITIONS

SERVICE LEVEL COMMITMENTS

NETWORK AVAILABILITY SLA

NETWORK PACKET LOSS SLA

CIRCUITS

ADSL SLA

MPLS

COLOCATION

ENVIRONMENT SLA – POWER

RESPONSE/REPAIR TIME SLA

Service Desk

SERVICE DESK FUNCTION

Service Desk Operational Times:

Business Hours Response Times:

Ourtside Business Hours Presponse Times

Acceptable
use policy

GENERAL

RIGHTS OF BACKBONE

UNAUTHORISED ACCESS/INTERFERENCE

UCE/SPAMMING/MAILBOMBING

SPOOFING/FRAUD

EMAIL RELAY

USENET POSTINGS

ILLEGAL ACTIVITY

 

OTHER PROHIBITED ACTIVITES

COOPERATION WITH INVESTIGATIONS

PRIVACY

MODIFICATIONS

EXCESSIVE USAGE

RESTRICTIONS ON USE OF ACCOUNT

INACTIVITY DISCONNECTS

TRANSFER ACCOUNT

Miscellaneous Charges

Unless otherwise agreed in writing the following assumptions will apply to any order placed with Backbone Connect. If you wish to change your order please contact your Account Manager who will be happy to help.

To have PDF Link