Chat with us, powered by LiveChat

Backchat

Whether it’s the launch of new products and services, the welcoming of new employees or a showcase of recent awards and accreditations, BackChat is the place to discover what Backbone Connect has been up to recently.

We’re a G-Cloud certified supplier!

As of July 2019, Backbone Connect was accepted onto the G-Cloud 11 framework, resulting in cloud support services becoming available on the GOV.UK Digital Marketplace.

Who’s stories have we been creating?

We've been on a journey for over a decade, with a mission to deliver IT solutions differently. We take the time to understand our customers, build services for them that deliver real value, and develop relationships that go beyond IT supplier to business partner.

100% customer satisfaction & great feedback to match!

After hitting three consecutive months of 100% Customer Satisfaction (CSAT) scores last year, the bar was always going to be set high for our Customer Service Desk! But April saw them hit that magic 100% mark once again.

Transform the way your
employees work

Companies today are finding it increasingly difficult to keep up with the growing demands of modern business. The way that people are working is changing and companies are starting to adopt more cloud-based services to maintain a competitive advantage.

Meanwhile, down at the data centre…

It’s been all action down at our brand new private data centre suite at Century Link, Goswell Road since its launch late last year. With work nearly complete on migrating customers to their new home, we caught up with our in-suite engineer Omar to find out what life has been like inside one of our key network hubs.

Bigger & Better. Our brand new Customer Success Team!

Introducing the new faces that you’ll be seeing a lot more of. Our Customer Success Team are always available to our customers to help any way they can. After another successful growth period we’ve hired new faces to help support our new customers, and make sure our existing ones always have the right assistance.

What is going overboard?

At Backbone Connect, amazing customer service is the priority. We achieved an industry-leading NPS score and our Service Delivery Team recently celebrated an unprecedented three consecutive months of 100% Customer Satisfaction Scores (CSAT). But we don’t want to stop there.

Gold Standard – How Backbone Connect hit new heights with Investors In People

At Backbone Connect, we put a premium on our people. We hire the best people we can find and work with them to create a development path that continuously improves and challenges them. By doing this we think we have created a culture that supports innovation, recognises high performance and rewards achievement.

Different & Better – Our brand new data centre suite

Backbone Connect have been providing data centre services for over a decade now, it’s something we’re experts at. During that time we have seen the good, the bad and the ugly when it comes to data centres around the country. We’ve certainly rescued many customers from mediocre service from their old providers!