We do things differently


In 2008 our founders had spent the previous decade working in the IT service industry. They had grown frustrated with its shortcomings, from inflexible contracts to poor customer service and product-first approach. So they founded Backbone Connect, driven by the belief that they could serve customers better by doing things differently. 

Everything starts with our customers 

We’re super focused on our clients. We’re curious about their specific challenges, and we pay more attention to their needs than anyone else in the industry.

We solve their problems through creative thinking, constant innovation, highly responsive service, and a commitment to always putting the customer first. 

Insights fuel our innovations

Everyone in our team has a deep understanding of our clients’ businesses, industries and sectors. Every month we hold in-depth client interviews that reveal powerful insights which shape the way we innovate and develop our services.

Knowing more about our clients gives us a strength our competitors don’t have. 

We are highly focused specialists

We provide services and products that solve the challenges of sectors traditionally underserved by generic IT service providers.

We transform the ability of the UK’s biggest commercial real estate companies to attract and retain tenants.

We help private equity backed businesses to optimise their agility and maximise their investments. 

Our people make the difference

The Backbone Connect team gives us our competitive advantage. We nurture an inclusive and high-performance culture where learning, development and wellbeing are crucial.

We attract energetic and ambitious staff who share our vision and values. By giving them the tools, training and support they need, we enable them to achieve their best work. 

Where we are now

Today our company is thriving. We’re growing at pace, outperforming our competition and building a powerful reputation for addressing problems others can’t solve.  Our customers include such big names as:

  • Honda
  • Siemens
  • Boohoo.com
  • Axa
  • BNP Paribas

We’re well on our way to becoming the go-to managed IT service provider in our chosen markets.

Read our latest case studies

Looking to the future

We’re currently growing our team to help maintain our incredible track record against the big players who dominate our industry. We’re also building our innovation by exploring cutting-edge areas such as:

  • IoT
  • Cybersecurity
  • Smart building technology
  • Supporting ESG goals

 

And we’re staying true to our origins – solving our customers’ challenges by doing things differently.

Submit your CV here

Ready to find out more?

Contact one of our team to discuss your project, using the form.