We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Backbone Connect, 10 Dominion Street, London, EC2M 2EF. Alternatively, you can telephone 020 3955 7100.

Who are we?

Backbone Connect is a managed service provider specialising in IT infrastructure supply and management. We are a private, limited company registered in the UK, company number 06537854. The registered address is Backbone Connect Limited, 10 Dominion Street, London, EC2M 2EF. We are a business only service provider, we do not market or sell to individuals.

How do we collect information about you?

Website enquires

We obtain information about you when you use our website, for example, when you contact us about our products and services, or if you register to receive our newsletters.

Direct marketing

We also use third party data providers for the supply of data for the purposes of direct marketing. We take care to ensure the marketing communication will be of interest to you and we provide clear, easy to use mechanisms to opt out of any further marketing communications.


We will collect more information about you when you become a customer so that we can efficiently provide our services to you, and to ensure we comply with applicable law and tax obligations.

What type of information is collected from you?

Personal information

The personal information we collect might include your name, company address, company email address, telephone number, IP address, and information regarding which of our website page you access and the time you accessed them.


How is your information used?

We may use your information to:

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example HMRC for employees). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as stated in any relevant contract you hold with us.

Who has access to your information?

Information access: 

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example network carriers for the purposes of communication during a project, or human resources matters in the case of employees). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties beyond the Backbone Connect network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our employees or customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have can choose if you wish to receive information from us. If you do not want to receive direct marketing communications from us about news at Backbone Connect or our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can change your marketing preferences at any time by contacting us by email: or telephone on 020 3955 7100.

Accessing your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Data Manager, Backbone Connect Ltd, 10 Dominion Street, London, EC2M 2EF. Alternatively, you can telephone 020 3955 7100.

You have the right to ask for a copy of the information Backbone Connect hold about you, we may charge £10 for information requests to cover our costs in providing you with this information.

How we protect your data

Securing your information

When you give us personal information, we take steps to ensure that it’s treated securely. We do not process sensitive details such as debit or credit card information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud.

Use of ‘cookies’

Like many other websites, the Backbone Connect website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ask your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.

These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy

We keep this Policy under regular review. This Policy was last updated in May 2018. If you have any questions or queries relating to this Privacy Policy then please contact us.

For more information email