Hondo Enterprises

The challenge: Wayleaves and lengthy lead times

Challenged with tedious wayleaves and lengthy fibre internet connection periods for occupiers, Hondo Enterprises sought a partner who could deliver a quick, frictionless experience for their tenants in 12-13 Wells Mews.

Tom Richardson, Head of Asset Management at Hondo Enterprises, wanted a provider capable of managing the entire connected building process from the installation of the external fibre during the refurbishment of the building, to proactively assist new occupiers with their connectivity needs when moving in. It was critical for Hondo that tenant uptake of the services was high to support the investment.

After speaking to a number of providers, Tom found Backbone Connect’s all-compassing approach unmatched.

“No other provider we spoke to could manage the process as thoroughly as Backbone Connect. Other bidders offered fragmented versions of their service, but Backbone Connect’s approach was by far the most holistic of any connectivity provider,” shares Tom

The solution: Plug-and-play fibre internet

The plug-and-play fibre internet solution designed by Backbone Connect made 12-13 Wells Mews one of the first multi-tenant 10-Gigabit-enabled buildings in the West End of London.  The solution involved diverse fibre carrier entry via Colt and Openreach, coupled with robust Wi-Fi provision for the ground floor lobby guests and building management.

Backbone Connect coordinated with the contractors undertaking the refurbishment and successfully installed the plug-and-play solution on time to coincide with the practical completion of the refurbishment – a big win for Hondo.

To Tom’s delight, Backbone Connect was able to save Hondo time and effort by overseeing the installation, managing carriers, and ensuring all tenants were connected quickly. This was a stark contrast to Hondo’s previous experiences working with other providers, who were slow and unresponsive.

“The comparison of our experience in working with other providers is a complete contrast to working with Backbone Connect – most fibre providers are sluggish, taking weeks if not months, to resolve issues and respond. Backbone Connect responds really quickly to our requests and has been extremely proactive in working with our tenants,” explains Tom

The results: 100% uptake

Having Backbone Connect’s infrastructure in 12-13 Wells Mews gave Hondo peace of mind, knowing that their tenants had reliable services. Being able to provide incoming tenants with connectivity options, assurance on internet speeds, and connection timescales before they move in has helped 12-13 Wells Mews stand out in a crowded market.

100% occupier uptake and connection, and Backbone Connect’s ability to manage the connected building process without a hitch, confirmed Hondo’s decision, they had chosen the right connectivity partner.

“Their ability to deliver on their promises – we were assured of at least 90% tenant uptake and Backbone achieved 100%! We were promised a smooth and punctual project installation which it was exactly that!” explains Tom.